Programme

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Immerse yourself in new trends, disruptive thinking, ambitious ideas and fresh approaches.

Take part in our informative and educational lectures, industry-relevant seminars, thought-provoking round table discussions and Touch & Feel workshops. As a hub for the gem & jewellery world, GemGeneve fosters debate through talks and encourages new generations to Learn & Discover.

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2026 Masterclass programme


Exhibitors' Tower

4:30 pm - 6:00 pm

May 9

Masterclass | Workshop 3: Client Experience and Loyalty — Building Lasting Relationships in Jewellery

 

This workshop invites jewellery professionals to rethink client experience as a deeply human and emotional journey. Beyond service, it is about creating moments that make clients feel seen, valued, and understood.

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Through thoughtful reflection and practical tools, participants will explore how genuine connection, attention to detail, and emotional intelligence can transform a single interaction into a lasting relationship—turning clients into loyal advocates who return not just for the jewellery, but for how you made them feel.

Masterclass offered by Helena Blanchet, Luxury & Jewellery Expert and Client Experience Consultant By registration only – limited to 15 participants per day

Exhibitors' Tower

4:30 pm - 6:00 pm

May 8

Masterclass | Workshop 2: Refining Your Communication — Mastering the Codes of Jewellery Sales

 

This workshop is designed for jewellery professionals seeking to elevate their client communication and sales approach. Focusing on real-world scenarios, it explores the key behaviours that build trust, credibility, and lasting relationships—alongside common pitfalls that can undermine a sale.

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Through practical insights and interactive discussion, participants will learn how to listen effectively, communicate value with confidence, and adapt their language to different clients, ultimately creating a more refined and successful sales experience.

Masterclass offered by Helena Blanchet, Luxury & Jewellery Expert and Client Experience Consultant By registration only – limited to 15 participants per day

Exhibitors' Tower

4:30 pm - 6:00 pm

May 7

Masterclass | Workshop 1: Strengthening Your Visibility — Building a Strong Brand in Jewellery

 

This workshop helps emerging jewellery designers define and express their unique creative identity. Through guided exercises and storytelling techniques, participants will refine their vision, clarify their message, and align their visual and verbal presence with their work. The result is a clear, cohesive, and authentic brand narrative that reflects who you are and what you create.

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Masterclass offered by Helena Blanchet, Luxury & Jewellery Expert and Client Experience Consultant By registration only – limited to 15 participants per day

 

 

 

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May 7, 8

Masterclass | Material Girls: Giving Proper Credit to the Material World

 

Marie Chabrol and Kathia Pinckernelle are your material girls for the day, exploring the fascinating world of less known and sometimes controversial materials used in jewellery over time.

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Masterclass organised and offered by the Eric Horovitz Foundation

By registration only – limited to 10 participants

10h – 12h30 | Session I: Design, Culture & Use (EN)
Kathia Pinckernelle, Jewellery Historian, Curator

14h – 16h30 | Session II: Origin, Science & Ethics (EN)
Marie Chabrol, Gemmologist & Journalist

 

 

 


REGISTER & ENJOY